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TELEPHONE COMMUNICATION SKILLS
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Communication learning systems

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1
To Market
If you want to find out more about the onsite training services on offer from To Market CLICK HERE.
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Highly effective Account Management
(how to get more from your customer base)

Vol 1 No 23 (CD 25)
Building customer loyalty is about keeping hold of the customers you already have. They have to be treated well, and a programme of communication is essential. This training audio CD, is packed full of advice and tips on how to build an effective account management strategy for your telesales, telemarketing or field based sales team.

CD contents
1 : What is it you do ?
2 : How to grow your business
3 : Howto do it
4 : Understanding the key determinant
5 : Get organised
6 : Add value
7 : How to conduct a call
8 : Summary
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