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To Market
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Upsell, Cross sell and switch selling
(your guide to getting the most out of inbound telephone calls)

Vol 1 No 22 (CD 24)
Internal sales teams deal with incoming calls from customers and prospects. But effective telesales and telemarketing teams get the maximum value out of these calls. Do you ? This training CD on audio gives you the inside track on how the successful teams do it. These incoming sales calls are an ideal opportunity to sell. Some top tips and wisdom to help you sell more for no more cost !

CD contents
1 : Understanding the customerís motivation
2 : Your bossís motivation
3 : Upselling
4 : Cross selling
5 : Switch selling
6 : Be sharp
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