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1
To Market
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Professionalism
(your guide to creating the right impact on the phone)

Vol 1 No 21 (CD 21)
Professional telephone behaviour is part of what builds customer loyalty.

Building effective customer relationships is partly about how you deal with them on the phone. The 15 secrets of effective telephone behaviour are covered on this audio CD which is a great learning aid to help you to ensure you and your company's telephone behaviour is as good as it can be. The key things that will turn your customers off are all here!

CD contents
1 : Being world famous
2 : Corporate standards
3 : The firstsentence
4 : Get personal
5 : Open Questions
6 : Listen !
7 : Acknowledge
8 : Concentrate
9 : Notemaking
10 : Harvest first, then sell
11 : Yes you can leave the phone!
12 : Be proactive
13 : Mum was right!
14 : Be assertive
15 : Recap
1 6 : Smile while you dial
17 : You’re all interdependent
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