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To Market
If you want to find out more about the onsite training services on offer from To Market CLICK HERE.
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Pacifics (the specifics of pacification)
The customer service TRAINING module

Vol 1 No 19 (CD 20)
Exceptional customer service is key to exceeding your customer's expectations. This audio CD is a reminder of all the key customer service learning and training points from the 2 day customer service training course. You will hear about why exceptional customer service really matters, the key tips and best practice for offering your customers the customer service they require that you came up with ! Plus a summary of the 15 secrets of good customer service.

Understanding what the key things are that make up excellent customer service is key. A reminder of the 15 key points and the exercises that we do all reinforce the training messages.

CD contents
1 : Why does it all matter ?
2 : The customer development mantra
3 : Some commercial realities
4 : What marks out a complaint?
5 : The 15 key points
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