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Building an effective telephone team
(your guide to recruiting and developing a winning phone team)

Vol 2 No 01 (CD 01)
A 2 CD pack that guides you through all the key things you need to know about how to set up and run a successful outbound telephone team.

So whether you are looking at employing one person to do some phoning for you, or you are aiming to develop the established team you already have, this hour or so guides you by covering the 8 key areas you need to give some thought to. Avoid the costly mistakes others make !

CD 1 contents
1 : Developing a plan
2 : Targeting people to phone
3 : Setting call objectives
4 : Getting started
5 : Structuring work processes
CD 2 contents
6 : Working environment
7 : The need for training
8 : Getting the right person

Listen to a sample
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